Responsible Gaming at s baji

Overview

Six Pillars of Responsible Gaming at s baji

Every tool, policy, and process described on this page exists to protect you. s baji has built these six responsible gaming pillars into the core of the platform — not as legal footnotes, but as active, accessible features available to every registered player in Bangladesh at any time.

Self-Exclusion

Request a temporary or permanent self-exclusion at any time. Once activated, your s baji account is locked for the duration you choose, with no ability to reverse it early.

Deposit Limits

Set daily, weekly, or monthly deposit caps denominated in ৳ to keep your spending within a budget you are comfortable with. Limits take effect immediately when reduced.

Time-Out Periods

Take a short break from gaming with a time-out period ranging from 24 hours to 6 weeks. During a time-out, you cannot log in or place bets on the s baji platform.

Reality Checks

Receive on-screen session reminders at intervals you select. These pop-up notifications show your session duration and net result, helping you make informed decisions about continuing.

Loss Limits

Cap the maximum amount you can lose within a defined period. If your net loss reaches the limit, s baji will stop accepting further wagers until the limit period resets.

24/7 Support

Our Bangladesh-based support team is available around the clock to help you activate any responsible gaming tool, answer questions, or escalate a concern on your behalf.

Section 01

Our Commitment to Safe Play

s baji was built with Bangladesh players at its centre. That means understanding not just what players want from a gaming platform, but also the responsibilities that come with operating in this space. Online gaming is an entertainment product. Like any form of entertainment, it is most enjoyable when approached with clear boundaries, honest expectations, and personal control.

s baji's responsible gaming commitment is built on three core principles. First, transparency: we are clear about the odds, the house edge, and the statistical reality that the majority of players will lose money over time. We do not obscure this fact in our promotions or bonus materials. Second, accessibility: every responsible gaming tool on this page is available to every registered player at no cost, with no administrative barrier to access. Third, responsiveness: when a player signals that they may be struggling, our support team is trained to respond with empathy, speed, and effective action.

We recognise that Bangladesh has a growing online gaming community, and that many players are accessing real-money gaming platforms for the first time. s baji takes this responsibility seriously. We invest in player education, responsible gaming infrastructure, and staff training so that the platform remains a safe and enjoyable environment for the long term.

Gambling is entertainment, not income. The expected outcome of gambling over time is a financial loss. Every player should treat any funds deposited on s baji as entertainment expenditure — money spent for the enjoyment of the experience — not as a potential source of profit or income. Never gamble with money you cannot afford to lose.

s baji does not offer credit to players. You cannot borrow funds or play on account. All deposits must be funded from your own bKash, Nagad, Rocket, Upay, or bank account balance. This policy exists specifically to prevent players from gambling with money they do not own and to reduce the financial risk associated with problem gambling behaviour.

If at any point the fun stops — if you feel anxious about losses, are chasing bets, or find it difficult to stop playing — please use the tools on this page or contact our support team. We are here to help, not to judge.

Section 02

18+ Age Restriction Policy

s baji is strictly an adult platform. Access to all real-money gaming services — including cricket betting, live casino, slots, Andar Bahar, Triple, and all other games — is permitted only for players who are 18 years of age or older at the time of registration. This policy is absolute and applies to all players in Bangladesh without exception.

During the registration process, all new s baji accounts are subject to age verification. Players are required to provide truthful information about their date of birth. Where s baji has reasonable grounds to suspect that a player may be under the age of 18, the account will be suspended pending completion of a formal Know Your Customer (KYC) identity check. During this suspension, no deposits, withdrawals, or wagers will be accepted.

KYC verification for age purposes requires submission of a government-issued identity document showing a clear date of birth. Acceptable documents include the Bangladesh National Identity Card (NID), a valid Bangladeshi passport, or a birth certificate accompanied by a supporting photo ID. All documents are reviewed by our compliance team and treated with strict confidentiality in accordance with our Privacy Policy.

If you are under 18: You must not attempt to register an account or access any real-money gaming service on s baji. If you believe a minor has gained access to the platform using your account credentials, contact our support team immediately at [email protected] so that the account can be secured and reviewed.

Protecting minors in your household: If you share a device with younger family members, we strongly recommend the following precautions to prevent underage access to s baji and other online gaming platforms:

Never save your s baji login credentials in a shared browser or device.
Always log out of s baji when you are not actively using the platform on a shared device.
Use a strong, unique password for your s baji account that younger household members cannot guess.
Enable device-level parental controls on shared smartphones, tablets, and computers.
Consider using dedicated parental control software such as Net Nanny, Bark, or Qustodio to restrict access to gambling websites on devices used by children.
Talk openly with children and teenagers about the risks of gambling and the importance of the 18+ restriction.

Section 03

Recognising Problem Gambling

Problem gambling is a recognised behavioural condition in which a person's gambling activity causes significant harm to themselves or those around them. It can develop gradually and is often difficult for the individual to recognise in themselves. Awareness of the warning signs is the first and most important step toward seeking help.

The following warning signs may indicate that gambling is becoming a problem. This list is not exhaustive, and exhibiting one or more of these behaviours does not automatically mean you have a gambling disorder — but it is a signal worth taking seriously.

Spending more money on gambling than you originally planned or budgeted

Gambling with money needed for rent, food, bills, or family expenses

Chasing losses — continuing to bet in an attempt to recover previous losses

Feeling restless, irritable, or anxious when not gambling or when trying to stop

Lying to family members or friends about the extent of your gambling activity

Borrowing money from friends, family, or financial services to fund gambling

Neglecting work, study, family, or social responsibilities due to gambling

Using gambling as a way to escape stress, depression, loneliness, or anxiety

Repeatedly trying and failing to cut back or stop gambling

Feeling guilt, shame, or distress about your gambling behaviour after the fact

Increasing the size or frequency of bets to feel the same level of excitement

Spending excessive time thinking about past gambling sessions or planning the next one

You are not alone. Problem gambling affects people across all backgrounds, income levels, and age groups. Many players in Bangladesh and around the world have successfully sought help and regained control of their relationship with gambling. Asking for help is a sign of strength, not weakness. s baji's support team is trained to assist you without judgment.

If you recognise several of the warning signs above in your own behaviour, we encourage you to act now rather than waiting for the situation to worsen. The responsible gaming tools available on s baji — particularly self-exclusion and deposit limits — are free, immediate, and effective. The support organisations listed in the Support Resources section of this page can also provide professional counselling and guidance.

Section 04

Self-Exclusion Tools

Self-exclusion is one of the most powerful tools available to a player who feels their gambling is becoming out of control. When you activate self-exclusion on s baji, your account is blocked for the duration you specify. During this period, you will not be able to log in, deposit, withdraw, or place any bets on the platform.

s baji offers the following self-exclusion periods. You may choose the option that best reflects the level of break you need:

Exclusion Period	Description	Reversible?
1 Month	A short-term cooling-off period. Suitable for players who want to take a structured break and reassess their gaming habits without committing to a longer period.	No — cannot be reversed early
3 Months	A medium-term exclusion period that provides meaningful distance from the platform, time to seek support, and space to rebuild healthier financial habits.	No — cannot be reversed early
6 Months	An extended exclusion recommended for players who have identified a pattern of problematic behaviour and want a serious, sustained break from online gaming.	No — cannot be reversed early
12 Months	A full-year exclusion for players who need significant time away from gambling. During this period, s baji will not send any marketing communications to the excluded account.	No — cannot be reversed early
Permanent	A lifetime exclusion that permanently closes your s baji account. This option is irreversible. Choose this option if you have decided to stop gambling for good.	No — permanent and irreversible

To activate self-exclusion on s baji, follow these steps:

1

Contact s baji Support

Send an email to [email protected] with the subject line "Self-Exclusion Request". Include your registered account name and mobile number so we can verify your identity before processing the request.

2

Choose Your Exclusion Period

In your email, state clearly which exclusion period you are requesting: 1 month, 3 months, 6 months, 12 months, or permanent. Our team will confirm your selection before activating the exclusion.

3

Identity Verification

For your protection, our support team will verify your identity using a one-time OTP sent to your registered mobile number before applying the exclusion to your account.

4

Exclusion Activated

Once verified, your account exclusion takes effect immediately. You will receive a confirmation message. Any available balance at the time of exclusion will be returned to your bKash, Nagad, or Rocket account within 3–5 business days.

5

After the Exclusion Period

For time-limited exclusions (not permanent), your account will not be automatically reactivated at the end of the period. You must contact support to request reinstatement, and a 24-hour cooling-off period applies before any reinstatement is confirmed.

Marketing blackout during exclusion: When a self-exclusion is active on your account, s baji will immediately suppress your account from all promotional communications, including bonus emails, SMS notifications, and any re-engagement campaigns. You will not receive any marketing material designed to encourage you to return to the platform during your exclusion period.

Section 05

Deposit Limits & Spending Controls

Setting a deposit limit is one of the most practical and effective ways to keep your gambling within a budget you are comfortable with. s baji allows you to set deposit limits at three time horizons — daily, weekly, and monthly — all denominated in Bangladeshi Taka (৳). These limits apply across all deposit methods, including bKash, Nagad, Rocket, Upay, and bank transfers.

Limit Type	What It Controls	Effective When Reduced	Effective When Increased
Daily Deposit Limit	Maximum ৳ amount you can deposit into your s baji account within any single calendar day (Bangladesh Standard Time)	Immediately	After a 24-hour cooling-off period
Weekly Deposit Limit	Maximum ৳ amount you can deposit across any rolling 7-day period	Immediately	After a 7-day cooling-off period
Monthly Deposit Limit	Maximum ৳ amount you can deposit across any rolling 30-day period	Immediately	After a 30-day cooling-off period
Session Loss Limit	Maximum ৳ net loss permitted within a single gaming session before the platform stops accepting wagers from your account	Immediately	After a 24-hour cooling-off period

The asymmetric cooling-off periods — where reductions take immediate effect but increases are delayed — are a deliberate design choice. A player who decides to reduce their deposit limit in a moment of clarity should have that decision respected without friction. A player who wants to increase a limit in a moment of impulse is protected by the cooling-off window, which gives them time to reconsider before the higher limit takes effect.

Practical tip for Bangladesh players: Consider setting your monthly deposit limit to match or sit below your discretionary entertainment budget. A useful benchmark is to calculate your monthly household income, subtract essential expenses (rent, food, transport, utilities, school fees), and allocate only a small fraction of what remains — perhaps 5–10% — as a maximum gambling budget. Never increase a limit because you are trying to chase recent losses.

In addition to deposit limits, s baji also offers wager limits and session time limits for players who want even more granular control over their gaming activity. To set or adjust any spending limit on your account, contact our support team at [email protected] or use the account settings panel when logged in to the platform.

Section 06

Time-Out & Reality Checks

A time-out is a shorter, temporary break from the s baji platform that is distinct from self-exclusion. Where self-exclusion is designed for players who recognise a serious problem and need extended separation from gambling, a time-out is a proactive tool that any player can use whenever they feel they need a short cooling-off period — even without any signs of problem gambling.

Time-out periods available on s baji range from 24 hours to 6 weeks. During a time-out, your account is suspended: you cannot log in, deposit, or place bets. As with self-exclusion, time-outs cannot be reversed before the selected period expires. Pending withdrawals at the time of activation will still be processed normally.

24 Hours

A one-day break. Useful after a frustrating session or when you feel the urge to chase a loss.

1 Week

A seven-day pause that creates meaningful distance and breaks the habit of daily gameplay.

1 Month

A month-long time-out to reset. Sufficient time to seek guidance and build new habits.

6 Weeks

The longest time-out option — 42 days away from the platform with full account suspension.

Reality Check Notifications

Reality checks are periodic on-screen notifications that appear while you are actively playing games on s baji. Each notification shows you how long your current session has lasted and your net financial result (wins minus losses) for that session. The purpose is to interrupt the psychological "flow" state that extended gaming sessions can create, and to give you a clear, factual snapshot of your session so you can make a genuinely informed decision about whether to continue.

You can configure reality check intervals through your account settings. Available intervals are: every 15 minutes, every 30 minutes, every 60 minutes, or every 2 hours. When a reality check notification appears, you must actively acknowledge it before gameplay resumes — you cannot dismiss it passively. At the notification prompt, you are also offered the option to end your session immediately with a single click.

Recommended setting: For players who are new to online gaming or who have previously found it difficult to keep sessions to a comfortable length, s baji recommends setting reality check intervals to 30 minutes. This frequency is non-intrusive enough to avoid disrupting genuine recreational play, but regular enough to prevent unintentionally extended sessions from going unnoticed.

Section 07

Support Resources & Helplines

If you or someone you know is struggling with problem gambling, professional help is available. The organisations listed below offer confidential counselling, support services, and practical guidance for individuals and families affected by gambling-related harm. s baji encourages any player who recognises warning signs to reach out to these resources without delay.

While dedicated gambling helplines are not yet as widely established in Bangladesh as in some other countries, the following general mental health and financial counselling resources can provide meaningful support to those experiencing gambling-related difficulties:

Kaan Pete Roi — Bangladesh

Bangladesh's first emotional support helpline, providing free, confidential telephone counselling for individuals experiencing stress, anxiety, depression, or behavioural difficulties including compulsive gambling. Available in English and Bengali.

Helpline: 01779-554391

Available daily. All calls are confidential. No referral required.

National Mental Health Helpline — Bangladesh

The Government of Bangladesh operates a national mental health support line available to citizens seeking help with behavioural health concerns, including gambling-related stress and financial anxiety.

Helpline: 16789

Operated by the Directorate General of Health Services (DGHS). Free to call from any Bangladeshi mobile network.

Gamblers Anonymous International

Gamblers Anonymous is a worldwide fellowship of individuals who share their experience, strength, and hope with each other to recover from a gambling problem. The programme is free, confidential, and requires no formal registration.

Contact via: [email protected]

International network with online meetings available to Bangladesh-based participants via video call.

GamCare International Support

GamCare is a leading provider of free information, support, and counselling for problem gambling. Their online chat service and self-help resources are accessible to players worldwide, including those in Bangladesh.

Support email: [email protected]

Online self-assessment tools and structured counselling programmes available internationally.

s baji also maintains a curated list of self-help resources on responsible gaming that we share with players on request. These include self-assessment questionnaires, budgeting worksheets, and guided reading materials on behavioural change. Contact our support team to receive a copy sent directly to your registered email address.

For family members and loved ones: Problem gambling does not only affect the individual player — it has significant emotional and financial consequences for families too. If someone in your household is gambling excessively and you are concerned, the organisations listed above can also provide guidance specifically tailored to family members seeking to support a loved one through recovery.

Section 08

Contact s baji for Help

s baji's customer support team is available 24 hours a day, 7 days a week, operating on Bangladesh Standard Time (BST, UTC+6). If you need to activate any responsible gaming tool, request a self-exclusion, set a deposit limit, or simply talk to someone about your gaming behaviour, our team is here to help promptly and without judgment.

For responsible gaming enquiries specifically, please use the dedicated contact details below. Marking your message as a responsible gaming request ensures it is routed directly to our trained responsible gaming support staff rather than the general customer service queue.

Email Support

Send your responsible gaming request to our dedicated support address. Include your registered account name and mobile number for faster verification.

Email: [email protected]

Response time: within 2 hours during BST business hours; within 6 hours overnight.

Live Chat

Use the live chat feature available inside your s baji account dashboard for immediate real-time assistance from a trained responsible gaming support agent.

Available: 24/7 — All Days

Average wait time under 3 minutes. All chats are logged and confidential.

Response Commitment

All self-exclusion and deposit limit requests received via email are actioned within a maximum of 2 hours from receipt during Bangladesh business hours.

Emergency exclusions: Actioned within 30 minutes

If you mark your email subject as "URGENT SELF-EXCLUSION", it is treated as a priority case.

Please note: All contact details displayed on this page (email addresses and helpline numbers) must be used as plain text references only. Do not attempt to initiate any financial transaction through support channels. s baji support staff will never ask for your password, full payment card details, or bKash/Nagad PIN during a support interaction. If anyone claiming to be s baji support requests these details, do not provide them and report the interaction to [email protected] immediately.